Effective Date: 11 Mar 2025
Proterate ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform. By using Proterate, you agree to the practices described in this policy.
We collect information you provide directly to us, including: - Account information: name, email address, company name, and password when you register. - Profile information: any updates you make to your account settings. - Survey data: surveys you create and responses collected through your surveys. - Payment information: billing details processed securely through our payment provider. We also collect information automatically when you use our platform, such as log data, device information, and usage data (pages visited, features used, time spent).
We use the information we collect to: - Provide, maintain, and improve our services. - Process transactions and send related information. - Send service-related communications, including account confirmations and updates. - Respond to your comments and questions. - Monitor and analyze usage patterns to improve user experience. - Comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: - Service providers: trusted third parties who assist us in operating our platform (e.g., cloud hosting, payment processing), subject to confidentiality agreements. - Legal requirements: when required by law or in response to valid legal processes. - Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at support@proterate.com.
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies to operate our platform and improve your experience. You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.
Depending on your location, you may have rights regarding your personal data, including: - Access: request a copy of the personal data we hold about you. - Correction: request correction of inaccurate data. - Deletion: request deletion of your personal data. - Objection: object to certain processing of your data. To exercise these rights, contact us at support@proterate.com.
Proterate is not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Continued use of Proterate after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us at: Email: support@proterate.com
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